Chalet Byron - Privacy Policy

Last updated: December 2025

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Chalet Byron (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under Australian privacy law.

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1. What We Collect

We collect information that helps us run the coworking space, wellness programs, creative studios, events, and community membership. This includes:

Information you provide

• Name, email address, phone number

• Payment information (processed securely via third-party providers)

• Membership details

• Booking information (workspaces, events, workshops, sauna/ice sessions, etc.)

• Any forms or enquiries you submit

Information we automatically collect

• Website analytics (via cookies or similar tools)

• Wi-Fi usage logs (basic connection metadata only)

• Access logs for communal spaces (where applicable)

Sensitive information

We do not intentionally collect sensitive information unless you provide it voluntarily (e.g., dietary needs for events or wellness appointments).

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2. How We Use Your Information

We use your data to:

• Manage your membership

• Process bookings

• Communicate updates, events, and operational changes

• Improve our services

• Keep the space safe and functioning smoothly

• Handle payments and invoicing

• Meet any legal obligations

We don’t sell data. Ever.

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3. How We Store & Protect Data

We use secure systems and third-party tools such as Stripe, Google Workspace, and booking platforms.
Your data is stored in secure, access-restricted systems.
If a breach ever occurs, we will follow notification requirements under Australian law.

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4. Sharing Your Information

We may share your data with:

• Payment processors (e.g., Stripe)

• Booking platforms

• Event partners (only when necessary for your booking)

• Service providers supporting our operations (IT, marketing systems)

We only share what’s needed to deliver the service.
We do not share your information with advertisers or unrelated third parties.

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5. Emails, Updates & Marketing

By joining the community, attending an event, or making a booking, you may receive:

• Operational updates

• Event announcements

• Member news

• Occasional marketing related to Chalet Byron activities

You can unsubscribe from marketing at any time.

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6. Cookies & Website Tracking

Our website may use cookies for:

• Basic analytics

• Improving user experience

• Understanding how our site is used

You can disable cookies via your browser.

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7. Accessing or Correcting Your Information

You can request:

• A copy of your personal information

• Corrections to inaccurate information

• Deletion of certain information

Email: hello@chaletbyron.com

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8. Third-Party Links

Our website may contain links to external sites.
We’re not responsible for their content or privacy practices.

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9. Changes to This Policy

We may update this policy occasionally. The latest version will always be on our website.

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10. Contact Us

If you have questions about this Privacy Policy or how your data is handled:

Chalet Byron
Email: hello@chaletbyron.com
Byron Bay, NSW Australia